TERMS AND CONDITIONS — PLEASE READ CAREFULLY
Mother’s Day & Father’s Day
All items included in the catalogues and on our website are available at the time of advertising. Orders will be filled in order of receipt. All items in this catalogue have been included in good faith, on the basis that the products described will be available at the time of sale. In the event that an item is sold out, Smart FunRaisers will liaise with the nominated contact person to organise a suitable alternative gift if required. If the nominated person is unavailable after two contact attempts (phone call and an email) we will substitute the unavailable item with one of a similar nature and price.
If a product is available in a variety of colours/fragrances, a mixture of colours/fragrances will be supplied in the order. We cannot meet specific colour, fragrance or design requests, but where possible will endeavour to do so. We try to supply an assortment in even quantities but this may not always be exactly accurate. Due to the printing process colours may vary slightly.
When orders are delivered, they will be accompanied by a tax invoice. All orders are picked and packed with great care.
Samples Policy
We are more than happy to deliver sample orders to you however you will be invoiced for the items as well as the freight charge. Although we have large stock quantities on hand unfortunately we cannot guarantee that stock will be available when you place your full order after receiving the samples. Similarly we advise against “taking orders” and then placing your order with us, in the unfortunate instance that we may become out of stock of that item.
Returns / Exchange Policy
We ask you to please check all items upon receipt. Smart FunRaisers will only resolve discrepancies reported within 7 days of receipt of goods. We do not refund for change of mind purchases but will gladly offer an exchange within the same promotional period. We cannot accept any returns after 13 April 2012 for Mother’s Day and 13 August 2012 for Father’s Day.
If a product is deemed faulty we are happy to replace the item immediately. In the instance that we have become out of stock of that particular item an alternative item of equal or greater value will be organized with the relevant contact person.
For any item that has been printed with your school or organization details we cannot accept any returns once you have confirmed art work. We will only accept returns if an item is deemed faulty.
For all items sold we do not accept any return of unsold products unless faulty. However faulty items must be advised within 7 days of receipt of order and a replacement will be dispatched immediately.
Account Payments
Our payment terms are 21 days from invoice date. Payment can be made by cheque made payable to Smart FunRaisers, via direct bank deposit, or credit card.
We require all Pre Schools and Sporting Groups to make a 50% deposit payment before the order is dispatched from our warehouse.
With any account if there is an overdue balance on your account a second order will not be dispatched until the overdue balance is paid.
Delivery
Subject to stock levels, all goods will be dispatched within 10 working days of receipt of order. The nominated fundraising contact will be notified via email should delivery exceed 10 working days.
All deliveries will be made to the school address provided on the order form. We do not deliver to home addresses unless an alternate address is discussed and approved. Sorry for this inconvenience however in the past delivering to home addresses has been fraught with difficulty.
What is the Freight Charge? We simply charge a on-off $10 freight charge to deliver your order to you anywhere in Australia and it is a flat $10 fee irrespective of the size of your order.